|
Terms of Service
Thank you for visiting our web site. We realize how important your privacy is to you and have implemented the following privacy policy to govern this web site.
Personally Identifiable Information
Our web site only collects personally identifiable information with your consent. By registering to use our web site, you will be asked for your name, address, and other similar information. We will not share this information with any affiliated or third party companies.
In order to complete your registration with our web site, you will be required to provide payment information, including your credit card number and expiration date. This information is only used to complete a transaction that you initiate and will never be sold or transferred to any third party. Our web site uses SSL secure socket software to encrypt the information you provide and to protect its confidentiality.
Secure Server
Our web site is part of a secure server system that uses methods of encrypting the data passed between your computer and ours. It keeps your credit card and personal user information from being intercepted by unauthorized entities on the internet.
Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. While our web site does use cookies, we do not use them to collect any personally identifiable information. Our cookies are used for legitimate business purposes only. For instance, cookies allow us to store your user-ID during your visit to keep track of reports you have ordered or any updates to those reports. Cookies also help us detect potential fraud or misuse of our system. While most browsers are set to accept cookies by default, you can set yours to refuse cookies or to alert you before accepting cookies. However, be aware that if you do not accept any cookies from this web site you will not be recognized as a registered user and will not be able to login and perform any searches. For specific information on changing your cookie default, check with your browser's manufacturer.
Information collected on our web site
Our web site only collects personally identifiable information with your consent. By registering to use our web site, you will be asked for your name, address, and other similar information. We will not share this information with any affiliate or third party company. This information will be kept confidential and is used to ensure complete suppression of your records.
Payment for Services:
We accept credit cards through our secure online website. Arrangements can be made to accept cash or check payment.
Refund Policy
All field investigations require a minimum non-refundable retainer. By contracting for any of our services, you expressly acknowledge (a) that Matrix Investigation Service does not warrant or guarantee the accuracy or completeness of any information used in the preparation of its reports, and (b) that you waive and release Matrix Investigation Service from and in respect of any and all claims, demands, and causes of action, of whatsoever kind or nature, based on the accuracy or inaccuracy of any information obtained by Matrix Investigation Service from any third party or source and any recommendation made by Matrix Investigative Services with reference thereto We do not reimburse customers for bank fees, NSF fees or "over limit fees" in conjunction credit cards or bank debit cards.
Cancellation and Accountability
Upon request, we will remove your personal information from our customer information database. If you decide to use our product in the future, you will be required to re-register and provide us with your information again.
Finally, we will allow you to review any personal information we store in connection with your use of this site and to correct any inaccurate information.
How do I remove myself from these records?
We value your privacy and, upon request, can block your records from being shown in many, but not all, of our search results. To do so, you should contact us by writing a letter giving us your:
a. Ccmplete social security number
b. First name
c. Last name
d. Middle initial
e. Aliases and A.K.A.'s
f. Complete current address
g. Date of Birth - including month, day, and year
Mail this letter to:
Opt-Out/Matrix Investigative Service
530 New Los Angeles Av 115-153
Moorpark, CA 93021
or
email us at matrixusa@roadrunner.com
Commonly Asked Questions
What's the difference between public records, publicly available information, and non-public information? These terms refer to the source of the information. The following definitions have been agreed by various information industry and government groups:
Public Records are compiled by various public offices and agencies with the intent and for the purpose of being made publicly available. Examples of public records include real estate records, lien filings, business entity filings (such as corporate registrations), lawsuit information and court dockets, court decisions, and birth, marriage, divorce and death records.
Publicly Available Information generally originates with the individual himself or herself and is provided in the course of routine business transactions such as ordering telephone service, placing catalog orders, making retail purchases, and joining book clubs. Published telephone numbers, household demographics, street addresses, and church and school alumni directory information all fall within the category of publicly available information. Information contained in newspapers and magazines (such as news reports and birth, death and marriage notices) is also considered to be publicly available.
Private or Non-Public Information is not generally available from public records or commercial sources. Non-public information includes information that is protected from disclosure by law or by custom, such as medical records, employment records, tax returns, and personal financial records.
Please contact us for any additional information
|